Dispatcher

US Foods•Tampa, FL

1d•$24•Onsite

About The Position

The Dispatcher will coordinate driver assignments and activities to ensure proper distribution service to customers. This role involves escalating issues when there are risks to service, completing attendance trackers, verifying proper use of Omnitracs and Proof of Delivery scanners by drivers, and ensuring customer needs are met promptly. The Dispatcher also coordinates trailer, tractor, and backhaul assignments for efficient logistics, inspects driver appearance for uniform and PPE compliance, and notifies management of accidents or injuries. This position is crucial to the US Foods® team, contributing to integrity and reliability in service and building trusting relationships with customers.

Requirements

Minimum one year of transportation or logistics experience.
Effective communication both verbally and in writing.
Excellent telephone and customer service ability.
Math, analytical, and organizational skills with high attention to detail.
Basic computer skills with a good knowledge of programs such as Microsoft Word, Excel, Access, and Outlook.
Problem solving and critical thinking abilities to solve problems of limited scope.
Strong teamwork skills with the ability to support others in the department and division.
High school diploma or GED/equivalent required.

Nice To Haves

Prior dispatcher experience preferred.
Knowledge of DOT Hours of Service Regulations and driver logs.
Knowledge of our geographic delivery area.

Responsibilities

Coordinate driver activities and shuttle assignments to resolve service issues and minimize overtime, downtime, and hours of service violations.
Complete attendance trackers and verify that drivers are using Omnitracs properly.
Ensure that customer’s needs are being met in a prompt and professional manner and escalate issues (late dispatch, breakdown, other service failures) to managers and sales force.
Reassign routes as needed to solve service issues, and ensure that drivers are logging in and utilizing Proof of Delivery scanner.
Coordinate trailer, tractor, and backhaul assignments to support efficient logistics operations.
Visually inspect each driver’s appearance to verify that drivers are in proper uniform and have required PPE.
Notify the manager / supervisor in charge and the safety specialist in the event of a vehicle accident or driver injury.
Other duties as assigned by manager.