Dispatcher

Neu-Ion Inc•Milford Mill, MD

About The Position

Neu-Ion is a women-owned, second-generation business proudly based in Maryland. Our state-of-the-art regeneration plant, the only one of its kind in Maryland. ensures complete quality control and fast turnaround times. Our in-house team of certified technicians brings decades of hands-on expertise to every job. From your first consultation to long-term maintenance, we guide you every step of the way, ensuring your system performs with consistency, compliance, and clarity. Position Summary: The Dispatcher is responsible for managing and coordinating the daily schedules of field technicians to ensure timely and efficient service delivery. This role serves as a critical communication link between customers, technicians, and the company, ensuring that installation, repair, and maintenance services are executed smoothly and effectively.

Requirements

Experience as a dispatcher in water purity or technical service industry
Strong organizational and time management skills
Excellent communication skills, both verbal and written
Familiarity with scheduling and dispatching software
Basic technical knowledge of water purification systems (preferred, training provided)
Ability to handle high-pressure situations and solve problems quickly
Must be able to communicate in English

Nice To Haves

Proactive and solution-oriented approach
Strong interpersonal skills
Detail-oriented with focus on accuracy
Team player who thrives in fast-paced environment

Responsibilities

Answer phone/email and create emergency work orders (notify Service Manager for scheduling direction)
Move any work orders not completed the day before ahead on the WT scheduler
Work with Service Manager to have schedule set 3 days in advance
Work with Service Manager to develop routes for technicians
Assign and dispatch field technicians based on location, urgency, and expertise
Handle inbound calls and emails regarding service inquiries, scheduling, and updates
Confirm appointments and provide real-time status updates
Manage emergency service requests
Communicate work orders, customer details, and specific job requirements
Ensure technicians have necessary tools, parts, and instructions
Provide real-time support for field technicians
Plan and optimize routes for field technicians
Maximize efficiency and reduce travel time
Adjust routes for emergency calls
Address scheduling conflicts
Handle emergency service requests
Manage unexpected delays
Reallocate resources as needed
Maintain accurate logs of service calls
Track technician assignments
Document customer interactions
Use company software/CRM systems effectively
Track and measure performance against KPI’s