Dispatcher

Neu-Ion IncMilford Mill, MD
3d

About The Position

Neu-Ion is a women-owned, second-generation business proudly based in Maryland. Our state-of-the-art regeneration plant, the only one of its kind in Maryland. ensures complete quality control and fast turnaround times. Our in-house team of certified technicians brings decades of hands-on expertise to every job. From your first consultation to long-term maintenance, we guide you every step of the way, ensuring your system performs with consistency, compliance, and clarity. Position Summary: The Dispatcher is responsible for managing and coordinating the daily schedules of field technicians to ensure timely and efficient service delivery. This role serves as a critical communication link between customers, technicians, and the company, ensuring that installation, repair, and maintenance services are executed smoothly and effectively.

Requirements

  • Experience as a dispatcher in water purity or technical service industry
  • Strong organizational and time management skills
  • Excellent communication skills, both verbal and written
  • Familiarity with scheduling and dispatching software
  • Basic technical knowledge of water purification systems (preferred, training provided)
  • Ability to handle high-pressure situations and solve problems quickly
  • Must be able to communicate in English

Nice To Haves

  • Proactive and solution-oriented approach
  • Strong interpersonal skills
  • Detail-oriented with focus on accuracy
  • Team player who thrives in fast-paced environment

Responsibilities

  • Answer phone/email and create emergency work orders (notify Service Manager for scheduling direction)
  • Move any work orders not completed the day before ahead on the WT scheduler
  • Work with Service Manager to have schedule set 3 days in advance
  • Work with Service Manager to develop routes for technicians
  • Assign and dispatch field technicians based on location, urgency, and expertise
  • Handle inbound calls and emails regarding service inquiries, scheduling, and updates
  • Confirm appointments and provide real-time status updates
  • Manage emergency service requests
  • Communicate work orders, customer details, and specific job requirements
  • Ensure technicians have necessary tools, parts, and instructions
  • Provide real-time support for field technicians
  • Plan and optimize routes for field technicians
  • Maximize efficiency and reduce travel time
  • Adjust routes for emergency calls
  • Address scheduling conflicts
  • Handle emergency service requests
  • Manage unexpected delays
  • Reallocate resources as needed
  • Maintain accurate logs of service calls
  • Track technician assignments
  • Document customer interactions
  • Use company software/CRM systems effectively
  • Track and measure performance against KPI’s

Benefits

  • medical
  • dental and vision insurance
  • Paid Time Off
  • 401K
  • EAP
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