Dispatcher

Smart Care • Wallingford, CT

1d • Onsite

About The Position

Allied Mechanical Services provides high-quality refrigeration and HVAC solutions for supermarkets, convenience stores, retail environments, and cold storage facilities, offering routine maintenance to full-scale builds. They are committed to reliable, on-time service. The company is seeking a Dispatcher to coordinate and route Service Technicians efficiently within a designated geographic area. This role is critical in ensuring productivity, controlling costs, and delivering exceptional customer service. Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment, offering comprehensive mechanical services including hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Requirements

• High school diploma or equivalent
• 3+ years of experience in dispatching, customer service, or restaurant management
• Intermediate proficiency in Microsoft Office and Windows-based systems

Nice To Haves

• Ability to learn proprietary or specialized dispatch software
• Strong verbal and written communication skills
• Experience with SAP systems

Responsibilities

• Dispatch and route Service Technicians to service calls using dispatch management tools
• Optimize scheduling to maximize efficiency, productivity, and service quality
• Act as the primary point of contact for technicians in a specific territory
• Coordinate and cluster service calls to reduce travel time and improve performance
• Support technicians in meeting service commitments and customer expectations
• Maintain clear communication with technicians and customers regarding schedules and updates

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED