Dispatcher (Quick Hire!)

IES Residential, Inc. • Houston, TX

8h • Onsite

About The Position

IES Residential is actively seeking an HVAC Dispatcher to join our North Houston HVAC team. This is a Quick Hire opportunity for candidates ready to start immediately. If you thrive in a fast-paced environment, have strong communication skills, and can keep technicians organized and on schedule, we want to hear from you!
Previous dispatching experience is preferred, but motivated candidates with strong administrative and customer service skills are encouraged to apply.

Requirements

• Previous dispatching experience preferred (HVAC or Plumbing experience is a plus).
• Ability to read, write, and speak English fluently.
• Strong communication and active listening skills.
• Service-oriented mindset with problem-solving abilities.
• Proficient computer skills and strong attention to detail.
• Ability to multitask and perform well in a fast-paced, high-pressure environment.
• Dependable, organized, and team-focused.
• Prolonged sitting and computer use.
• Frequent use of phone/headset systems.
• Ability to view screens for extended periods.
• Occasional lifting of office materials up to 15 pounds.

Nice To Haves

• Bilingual (English/Spanish) is a plus.

Responsibilities

• Dispatch HVAC technicians to service locations using phone and computer systems.
• Monitor routes and technician status, adjusting schedules as needed.
• Provide technicians with complete job details, customer notes, and updates.
• Prioritize service calls based on urgency and customer needs.
• Maintain accurate logs, records, and data entry in company systems.
• Communicate appointment updates with customers and ensure satisfaction.
• Work closely with the HVAC team and office staff to keep operations running smoothly.
• Help resolve customer concerns in a professional and service-oriented manner.

Benefits

• Competitive Pay
• Company 401K plan with Employer Contribution Match
• Company Paid Time Off
• Company Paid Life Insurance
• Choice of Medical Coverage including Prescription and Short Term Disability Plans
• Choice of Dental and Vision Coverage
• Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage
• Auto and Home Insurance Discount Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed