Dispatcher
About The Position
As part of the Harris Warren team and broader Tech24 network, the Customer Service & Dispatcher serves as the central hub of communication between customers, technicians, and internal teams. This dual-role position is the first point of contact for customers and a critical part of service operations, responsible for coordinating service requests, dispatching technicians, and ensuring work orders are processed accurately and efficiently. The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment. This role plays a key part in delivering an exceptional customer experience while keeping field operations running smoothly through effective scheduling, communication, and follow-through.
Requirements
- High school diploma or GED required
- 1–3 years of customer service, administrative, or dispatch experience (dispatch experience preferred)
- Strong verbal and written communication skills
- Excellent organizational skills and ability to multitask in a fast-paced environment
- Detail-oriented, dependable, and able to work with minimal supervision
- Proficient in computer systems, Microsoft Office, and service/dispatch software
- Strong problem-solving skills with a team-oriented mindset
- Ability to remain calm, clear, and in control under pressure
Nice To Haves
- Experience in HVAC and/or food service industry is a plus
Responsibilities
- Answer customer calls and respond to service inquiries in a timely, professional manner
- Create and manage service work orders in the system
- Dispatch and schedule technicians based on priority and availability
- Communicate appointment details, updates, and follow-ups with customers
- Coordinate effectively between customers, technicians, and internal teams
- Maintain accurate records, documentation, and job statuses
- Support administrative tasks, including parts orders and invoicing
- Provide excellent customer service while ensuring efficient service operations
Benefits
- Weekly Pay – Reliable pay, every week
- Fully Equipped for Success – Company computer and equipment provided
- Work-Life Balance – Generous paid time off, paid holidays, and your birthday off
- Comprehensive Benefits – Medical, dental, vision, and short-term disability coverage (effective 1st of the month following your date of hire)
- Company-Paid Protection – Long-term disability and basic life insurance at no cost to you
- Retirement Planning Made Easy – 401(k) with company match and immediate vesting
- Employee Assistance Program (EAP) – Free, confidential counseling and support for you and your family, including financial and legal resources
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
