Dispatcher

Hamilton Plumbing, Heating, A/C, Rooter

1d • Onsite

About The Position

Join Hamilton Plumbing, Heating, A/C, Rooter, & Electrical of ARS, the nation’s largest provider of residential HVAC, plumbing, and electrical services with 7,000+ team members and over 45 years of experience.

Requirements

• Prior dispatch, scheduling, or call center experience required
• Proficiency in Microsoft Office and multi-line phone systems
• Familiarity with local geography to support route planning
• Must report daily to the office (not a remote position) in Overland Park, KS
• Flexibility to work assigned shifts and weekend rotations as needed
• Must pass background check and drug screening

Nice To Haves

• Prior industry trade experience desired but not required

Responsibilities

• Ensure service technicians are dispatched efficiently and customer needs are met promptly.
• Manage call flow from our service platform
• Coordinate scheduling
• Guide field teams throughout the day.

Benefits

• Additional monthly incentives available for all Full-Time dispatchers
• Insurance available after 31 days
• Low-cost medical (as low as $5/week)
• Dental, vision, HSA/FSA
• 401(k) with company match
• 13 days PTO + 8 paid holidays
• Frequent employee appreciation events/happenings
• Company-paid life insurance
• Weekly direct deposit
• Ongoing training and career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees