Dispatcher

KLLM Career • Chesterton, IN

1d • Onsite

About The Position

KLLM is one of the largest temperature-controlled truckload carriers in the United States, transporting within the 48 contiguous states with services also available into and out of Mexico via Laredo, TX. With over 40 years of experience, we pride ourselves on delivering reliable, on-time service while maintaining the highest standards of safety and professionalism. At KLLM, we believe our greatest asset is our people--offering a supportive team environment that fosters success. We are seeking a dependable and support driven Dispatcher for our Burns Harbor, IN location . This role is a full-time, hourly position, 8-hour shift (typically Monday-Friday, 7am - 4pm). Primary Function: Responsible for ensuring that the customers' transportation needs are met in the most cost-effective and efficient way. Directly supervise assigned drivers to include adherence to company policy, performance counseling, and reviews. Daily communication with drivers that includes dispatching, tracking and tracing loads, and pre-plans to ensure driver receives and understands vital information. Heavy daily interaction with drivers. Will be the liaisons between drivers and management to ensure that expectations are being met with respect to both service and cost. Utilize in cab telematics tools to manage the operation through driver performance monitoring, and trip reporting functions along with any other potential issues. Manage drivers DOT compliance, to include CDL & medical card expirations, random drug screen coordination, and quarterly safety training. Manage driver’s layover and detention times maintain status of equipment that’s being serviced by maintenance personnel. Enter service failures daily and manage driver’s ability for on-time delivery. Respond to any driver’s payroll/settlement questions. Manage driver’s miles. Appropriately match loads to drivers, which will satisfy both customer and driver needs while ensuring freight is delivered and picked up in a safe and timely manner. Manage fleet turnover to maintain a satisfactory retention ratio. Manage revenue per truck. Maintain fleet awareness for driver safety report. Manage and track driver time off to ensure drivers are freed off the truck in the system and maintain high accountability for driver home time success.

Requirements

• An associate degree in a business related or communication field preferred. Previous dispatch work experience in the trucking industry may be substituted for education.
• Two (2) years of dispatch experience preferred.
• Good Phone and communication skills
• Computer literacy is required.
• Must be detail oriented and good with following-up on unfinished tasks
• Basic personal computer or host terminal skills required
• Strong organizational skills required

Nice To Haves

• Previous trucking experience is a plus

Responsibilities

• Ensuring that the customers' transportation needs are met in the most cost-effective and efficient way.
• Directly supervise assigned drivers to include adherence to company policy, performance counseling, and reviews.
• Daily communication with drivers that includes dispatching, tracking and tracing loads, and pre-plans to ensure driver receives and understands vital information.
• Will be the liaisons between drivers and management to ensure that expectations are being met with respect to both service and cost.
• Utilize in cab telematics tools to manage the operation through driver performance monitoring, and trip reporting functions along with any other potential issues.
• Manage drivers DOT compliance, to include CDL & medical card expirations, random drug screen coordination, and quarterly safety training.
• Manage driver’s layover and detention times maintain status of equipment that’s being serviced by maintenance personnel.
• Enter service failures daily and manage driver’s ability for on-time delivery.
• Respond to any driver’s payroll/settlement questions.
• Manage driver’s miles.
• Appropriately match loads to drivers, which will satisfy both customer and driver needs while ensuring freight is delivered and picked up in a safe and timely manner.
• Manage fleet turnover to maintain a satisfactory retention ratio.
• Manage revenue per truck.
• Maintain fleet awareness for driver safety report.
• Manage and track driver time off to ensure drivers are freed off the truck in the system and maintain high accountability for driver home time success.

Benefits

• Medical, Dental, and Vision Insurance – two medical plan options to fit your needs
• Company-Paid Life Insurance $25,000 – additional voluntary life and ad&d coverage available
• Disability Coverage
• 401(k) Retirement Plan
• Paid Time Off (PTO) and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees