Dispatcher

Williams Comfort Air•Indianapolis, IN

10d•$18 - $23•Onsite

About The Position

Come join Williams Comfort Air & Mr. Plumber - one of the largest HVAC and plumbing companies in the entire Midwest. How did we get here in such a short period of time? We keep on growing because we only hire the best (that's YOU) and our client's love us for it! People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel. In this position, we are looking for a Dispatch Specialist who can multitask, work with computers/typing, pay great attention to detail, utilize metrics, and work with high-volume inbound/outbound phone calls in an office setting. The training period for this position is 2-4 weeks long with a schedule of Mon-Fri 10am-7pm. The actual schedule after training will continue to be 10am-7pm and may include a weekend-day. Hours of operation are Sat-Sun 7am-5pm, Mon-Fri 7am-7pm.

Requirements

1-2+ years of experience in high-volume dispatching required
Typing skills 30+ WPM
Excellent listening and communication skills
The ability to multitask and work at a fast pace is key in this role

Nice To Haves

Dispatching in the service industry is a bonus!

Responsibilities

Learn the business and learn how to prioritize the most urgent customer calls.
Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
Monitor and respond to dispatch related items in the Dispatch inbox constantly.
Contact customers to inform them of the technician's estimated time of arrival.
Schedule return visits for technicians and plumbers.
Estimate drive time accurately.
Record and report the service calls.
Participate in training so that you grow and develop as a professional.
Update clients throughout the day on the technician’s progress.
Ensure understanding by applying advanced listening skills (echoing) in all interactions

Benefits

Industry Leading Total Compensation Plans starting at $18-23/hour plus monthly bonuses
Full benefits package:
Medical, Dental, Vision Insurance
401(k) + HSA (BOTH with company match)
FREE telehealth for you & your family (no copay)
Company-paid long-term disability + life insurance
Company-paid Mental health support (EAP + wellness program)
Optional coverage:
Short-term disability, accident & critical illness insurance
Up to 4 weeks PTO (based on tenure)
Industry-leading training & advancement opportunities