Dispatcher

Heating + Air Paramedics • Waxahachie, TX

5d • $20

About The Position

Join Heating + Air Paramedics of Waxahachie as a Dispatcher and be the vital link between our clients and our skilled technicians. This exciting role offers you the opportunity to coordinate service requests and ensure customer satisfaction in a fast-paced environment.

Requirements

• High school diploma or equivalent; additional education in logistics or management is a plus.
• Proven experience in dispatching or customer service, preferably in HVAC or related fields.
• Strong organizational skills and the ability to multitask effectively.
• Excellent communication skills, both verbal and written.
• Familiarity with dispatch software and scheduling tools.
• Ability to remain calm under pressure and handle emergency situations.
• Detail-oriented with a commitment to providing outstanding service.
• Positive attitude and a team player mentality.

Responsibilities

• Answer incoming calls and schedule service appointments efficiently.
• Coordinate technician routes to optimize service delivery and response times.
• Maintain accurate records of service requests and customer interactions.
• Communicate effectively with technicians to relay job details and updates.
• Monitor and manage service schedules to ensure timely completion of jobs.
• Provide exceptional customer service and address client inquiries and concerns.
• Utilize dispatch software to track and manage service operations.
• Assist in training new dispatch team members as needed.

Benefits

• Competitive salary
• Health insurance
• Opportunity for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees