Dispatcher

Propark Mobility • Perris, CA

16d • $18 - $21 • Onsite

About The Position

Shuttle Dispatcher
Pay: $17.50 - $20.50 Job Type: On CallLocation: Perris, CAShift & Schedule: Flex shifts depending on openings
Applications will be accepted until job is closed.
Essential Duties and Responsibilities
Assist drivers over the radio call.
Detailed data entry on Microsoft Excel.
Respond to safety emergencies efficiently.
Direct the day-to- day route operations of transit drivers.
Keep compliance with the procedures defined by the client and in conformance with company procedures.
Daily communication and interaction with drivers and Clients Centers coordinators.
Organize and conduct activities to assure safe, cost-effective, and on-time operating performance by all drivers.
Receive, transmit, and track messages from the drivers and from the Client
Address problems and provide solutions in a timely manner.
Use radio communication, answer phone calls from the client, set up tablets for drivers, and use computer to send messages to drivers and clients.
Read google maps for driver directions and locations.
Direct the activities of the frontline staff.
Additional duties as assigned.
Non-Essential Duties and Responsibilities
Other special projects as assigned by location management.
Coordinate with other departments., such as fire department, police department, and emergency medical service.
Obtain relevant information from callers., for example addresses, phone numbers, names, ages of family members, etc.
Assist with monthly data entry.
Monitor drivers On-time Performance.
Handle passenger's complaints.
Scheduling and routing.
Provide great phone customer service.

Requirements

• We are looking to fill 2 Dispatcher Position for our Fix route services.
• We are looking for an individual who have some experience in public transportation.
• We are looking for an individual who can multi-task since this person will be responsible for
• Dispatching: 1 year (Preferred)
• You are at least 23 years old.
• High school diploma required.
• Fixed Route operations experience preferred.
• Customer Service experience.
• Ability to communicate professionally and effectively.
• Strong computer skills (ability to operate specific software programs) and handheld devices.
• Thrive in a fast-paced, multi-faceted work environment.
• Must be able to work unsupervised.
• Ability to speak, read and comprehend the English (Spanish lis a plus but Not Required)
• Must be able to make decisions independently.
• Demonstrate a sense of urgency and timeliness.

Nice To Haves

• Ability to communicate in Spanish a plus (Not Required)

Responsibilities

• Assist drivers over the radio call.
• Detailed data entry on Microsoft Excel.
• Respond to safety emergencies efficiently.
• Direct the day-to- day route operations of transit drivers.
• Keep compliance with the procedures defined by the client and in conformance with company procedures.
• Daily communication and interaction with drivers and Clients Centers coordinators.
• Organize and conduct activities to assure safe, cost-effective, and on-time operating performance by all drivers.
• Receive, transmit, and track messages from the drivers and from the Client
• Address problems and provide solutions in a timely manner.
• Use radio communication, answer phone calls from the client, set up tablets for drivers, and use computer to send messages to drivers and clients.
• Read google maps for driver directions and locations.
• Direct the activities of the frontline staff.
• Additional duties as assigned.
• Other special projects as assigned by location management.
• Coordinate with other departments., such as fire department, police department, and emergency medical service.
• Obtain relevant information from callers., for example addresses, phone numbers, names, ages of family members, etc.
• Assist with monthly data entry.
• Monitor drivers On-time Performance.
• Handle passenger's complaints.
• Scheduling and routing.
• Provide great phone customer service.

Benefits

• Amazing management team who will truly care about you.
• Phenomenal Benefits Package, including medical, dental, vision, and 8 supplemental insurances, including pet insurance!
• Paid Holidays, Vacation, Wellness, and a paid day off for your birthday!
• Opportunities to build a career – many in our senior management teams began their careers in this role

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees