Dispatcher

First Student • Westport, CT

1d • $25 - $30

About The Position

First for a reason: At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer. Dispatcher – Westport, CT $25–$30 per hour based on experience Monday–Friday, occasional weekend coverage | 6:00 AM–5:00 PM with extended mid-day break At First Student, our Dispatchers are a constant reflection of our company’s commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and supporting drivers and monitors on the front line. Why Join First Student? Tremendous career advancement opportunities due to our strong presence across North America Positive and rewarding work environment Comprehensive benefits package including medical, dental, vision, and 401(k) Paid holidays and vacation Discounts on cell phone plans, cars, and more through our PerkSpot program Consistent, year-round work with opportunities to grow At First Student, our commitment to safety, dependability, and customer care creates an environment where you can thrive. With more than 120,000 employees across North America, we offer stability, growth, and exceptional training. Apply today to join our team! We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce; therefore, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. First is also committed to providing a drug-free workplace. In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf .

Requirements

• 3–5 years of relevant experience
• High school diploma or equivalent
• Basic knowledge of radio dispatch equipment
• Excellent communication and customer service skills
• Ability to perform well under time constraints and deadlines
• Computer literacy required
• Subject to DOT drug testing and physical (49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason)

Nice To Haves

• Previous experience in terminal operations, dispatch, or as a driver preferred

Responsibilities

• Oversee all routes and bus scheduling
• Counsel and coach drivers and monitors as needed
• Handle high volumes of phone and radio communication
• Receive and document scheduling issues or driver concerns, reporting to the Operations Supervisor or Contract Manager
• Serve as the primary communication liaison with contracted customers
• Manage charter reservations, billing, or driver payroll as assigned
• Provide quick solutions to pick-up and drop-off challenges
• Assist with day-to-day operational oversight and special projects
• Perform miscellaneous clerical duties or serve as a backup driver if needed

Benefits

• Tremendous career advancement opportunities due to our strong presence across North America
• Positive and rewarding work environment
• Comprehensive benefits package including medical, dental, vision, and 401(k)
• Paid holidays and vacation
• Discounts on cell phone plans, cars, and more through our PerkSpot program
• Consistent, year-round work with opportunities to grow

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees