Dispatcher
About The Position
DUTIES AND RESPONSIBILITIES Dispatches route personnel to gaming locations and completes data entry relative to service call Complies with all major changes in route location and with company and gaming rules and regulations Follows dispatch standard operating procedures Ability to use a computer and associated software to complete documentation Completes data entry for all service and change calls Basic understanding of route communications systems Track activity and location of all service personnel Answers incoming calls lines and handles all calls according to dispatch procedures Handles emergency situations Refers complaints and/or problems to Service Supervisor and/or Service Manager
Requirements
- High school diploma or GED equivalent required
- At least six (6) months’ customer service experience preferred
- Must be at least 18 years of age
- Excellent communication skills
- Must be able to multi-task
- Ability to safely and successfully perform the essential job function consistent with this job description
- Must be able to move about intermittently during working hours including standing, lifting, bending, twisting, pushing and pulling with or without accommodation
- Must be able to sit for prolonged periods
- Ability to maintain regular, punctual attendance consistent with ADA, FMLA and other federal, state and local standards
- Must be able to read, write and speak the English language
Responsibilities
- Dispatches route personnel to gaming locations and completes data entry relative to service call
- Complies with all major changes in route location and with company and gaming rules and regulations
- Follows dispatch standard operating procedures
- Ability to use a computer and associated software to complete documentation
- Completes data entry for all service and change calls
- Basic understanding of route communications systems
- Track activity and location of all service personnel
- Answers incoming calls lines and handles all calls according to dispatch procedures
- Handles emergency situations
- Refers complaints and/or problems to Service Supervisor and/or Service Manager
Benefits
- medical
- dental
- vision
- life
- AD&D
- critical illness
- hospital insurance
- short and long-term disability
- identity/legal protection
- FSA
- HSA accounts
- traditional and/or Roth 401(k) plans
- Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
