Dispatcher

CoolSys • Orlando, FL

8h

About The Position

At CoolSys, we offer more than just a job—we provide stability, growth, and industry-leading benefits for our employees. As a large company serving diverse customers, we invest in our team with ongoing education & training, comprehensive benefits, and year-round, diverse work. This role is responsible for assigning work to Technicians based on their skills, problem urgency, issue aging, customer location, work type, and cost considerations such as overtime. It manages incoming calls from start to finish and ensures adherence to company dispatch policies, procedures, and best practices.

Requirements

• Ability to handle multiple tasks concurrently.
• Stay calm under pressure.
• Able to actively listen and demonstrate empathy.
• Highly organized and strong attention to detail.
• Excellent verbal and written communication skills.
• Strong sense of urgency.
• “Can do” attitude and demonstrated commitment to get the job done.
• Reliable and dependable.
• Friendly and helpful demeanor.
• Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.
• Ability to use typical business tools including E-Mail, Word, Excel, etc

Nice To Haves

• Technical (refrigeration) expertise preferred.

Responsibilities

• Prioritize and manage incoming and backlog service calls.
• Assign and dispatch technicians efficiently based on workload and skill set.
• Collaborate with Service Managers to address outstanding service requests.
• Respond promptly to inquiries from customers and internal teams.
• Generate and distribute required reports as needed.
• Maintain proactive communication with customers regarding missed Service Level Agreements (SLAs).
• Conduct daily reviews of all incomplete service calls to ensure timely resolution.
• Verify and maintain records for the nightly "on-call" crew.
• Coordinate with Service Managers to ensure timely completion of preventative maintenance schedules.
• Develop a strong understanding of the market geography and technician capabilities.
• Perform additional duties as assigned.

Benefits

• Ongoing Education & Training: Access to state-of-the-art facilities and paid online training.
• Comprehensive Benefits: Medical, Dental, Vision, and Prescription coverage, paid vacation/holidays, and a 401(K) match
• Year-Round, Diverse Work
• Tuition reimbursement
• employee discounts on vehicles, hotels, theme parks
• pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed