Dispatcher

GFL Environmental•Alpine, AL

27d•Onsite

About The Position

A Dispatcher is required to communicate with drivers to assist with problem resolution while on route. Furthermore, handling incoming service orders, directs drivers, and resolves service issues. Interacts with customers, including customer service, sales, and operational staff. The dispatcher will uses GFL proprietary software to enter ticket information and track productivity. Key Responsibilities: Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies. Dispatch calls to routes based upon designated route and driver location. Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion. Distribute, collect and review route sheets for proper days end data entry. Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues. May perform some additional responsibilities as assigned by the Operations Manager. Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager. Works with routing specialists to optimize routes. Fields incoming calls / emails from customers. Trouble shoots and resolves potential delivery and pickup problems before they result in service issues. Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity. Records and document information from drivers and distributes to appropriate departments. Communicates with maintenance shop personnel. Must be able to communicate effectively and professionally via email, telephone and two way devices. Perform other job-related as assigned

Requirements

High School Diploma or equivalent
One or more years' experience in transportation, dispatch or customer service
Strong communication and interpersonal skills.
Strong customer focus.
Proven ability to multi-task & ability to prioritize tasks.
Proficient in MS Outlook, Excel, Word.
Knowledge of industry an asset.
Advanced skill level with software applications and word processing accuracy including adequate typing speed.
Required to work extended hours including occasional weekends.
Ability to stand, sit, walk, use hands and fingers, talk and hear.
Visual Requirements: include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Knowledge of industry an asset.

Responsibilities

Schedule service and satisfy customer needs for service changes.
Ensure that service is completed in accordance with established policies.
Dispatch calls to routes based upon designated route and driver location.
Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion.
Distribute, collect and review route sheets for proper days end data entry.
Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
May perform some additional responsibilities as assigned by the Operations Manager.
Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
Works with routing specialists to optimize routes.
Fields incoming calls / emails from customers.
Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
Records and document information from drivers and distributes to appropriate departments.
Communicates with maintenance shop personnel.
Must be able to communicate effectively and professionally via email, telephone and two way devices.
Perform other job-related as assigned