Dispatcher

Blue Cardinal Home Services, LLC•Longview, TX

About The Position

We are looking for an experienced Dispatcher for our Plumbing and HVAC company! We’ve built a strong reputation in the Longview area for dependable residential HVAC and plumbing services. We pride ourselves on professionalism, responsiveness, and doing the job right the first time. As we grow, we’re looking for a skilled, Experienced Dispatcher to keep our field operations running smoothly and efficiently. Are you highly accountable? Do you love routine and tend to gravitate to what is familiar to you? Would those who know you describe you as precise, accurate, and factual? When it comes to being dedicated to the tasks that are assigned to you, is there no one more single-focused and attentive? Our Dispatchers are the most important teammates in our organization. A great opportunity to learn our business and grow your career into other areas of our organization. A culture that rewards hungry, humble, and smart.

Requirements

2+ years of dispatching experience (HVAC, plumbing, or similar trades required)
Excellent communication skills—confident over phone, text, and email
Strong organizational skills and the ability to stay calm under pressure
Proficiency with dispatch or field service software (like ServiceTitan, Housecall Pro, etc.)
A team-player mindset and ability to adapt in a fast-paced environment

Responsibilities

Dispatch HVAC and plumbing technicians based on skill set, availability, location, and urgency
Monitor field progress and adjust the schedule as needed (emergencies, delays, cancellations)
Keep customers updated with appointment times and technician ETAs
Enter and maintain job details and customer information in the dispatching software (Service Titan)
Prioritize same-day and emergency calls
Work closely with CSRs and team leads to meet daily service goals
Be a reliable support resource for our technicians in the field