Dispatcher
About The Position
With over 20 years of proven success, Monkey Wrench Plumbing, Heating, Air & Electric is founded upon a commitment to excellence, high standards, and an unwavering dedication to both team and customer satisfaction. Central to our values is our mission: to provide an elevated service experience to our members and their homes. We invest in our people, support their professional growth, and consistently strive to deliver exceptional service—both within our organization and to the communities we serve. We’re currently seeking a motivated Dispatcher to join our team. As a Dispatcher, you will evaluate customer calls and match the right technician to every job.
Requirements
- Develop a proven track record in customer service.
- IT competent; good typist and proficient with phone systems.
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communications.
- Ability to build trust, diffuse conflict and hold others accountable.
- Personality that blends well with a fast-paced, goal-driven environment.
- Competitive individual contributor who also loves to win as a team.
Responsibilities
- Learn the business and learn how to prioritize the most urgent customer calls.
- Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
- Record the results of each service call and create report summaries for senior management.
- Participate in training so that you grow and develop as a professional.
- Update customers throughout the day on the technician’s progress.
- Relay accurate information to technicians, ensuring proficient, quality customer experiences.
- Manage the whereabouts and needs of every technician in the field.
Benefits
- Stable Monday–Friday schedule with occasional overtime and weekends as needed
- Vibrant company culture with regular events and team celebrations
- Growth and advancement opportunities through ongoing training and career development
- Supportive, team-based environment with caring, engaged leadership
- Comprehensive benefits including health, dental, vision, and life insurance
- 401(k) retirement savings plan
- Paid time off (PTO) for personal time and rest
- Paid training programs to help you grow professionally
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
