Dispatcher

Nextech

1d•Onsite

About The Position

Be the Heart of the Operation – Join Nextech as a Dispatcher! At Nextech, we’re not just building a company — we’re building a movement. For more than 30 years, we’ve led the way in HVAC/R services across the country, driven by our values of Quality, Integrity, and Value. With 2,000+ team members and growing, we’re proud to be America’s largest HVAC/R service provider. As a Dispatcher, you’ll be the connection point between our field teams and customers, making sure service runs smoothly, efficiently, and with a level of professionalism that sets Nextech apart. If you’re organized, proactive, and thrive in a fast-paced environment — this is your opportunity to shine. As a Dispatcher at Nextech, you’ll be the linchpin of field service operations. You’ll coordinate schedules, manage service requests, and ensure that our technicians and customers are aligned, informed, and fully supported every step of the way.

Requirements

Previous dispatch experience
High-level computer skills, especially in Excel
Excellent organizational and time-management skills
Strong sense of urgency and ability to prioritize tasks effectively
Top-notch communication skills — written and verbal
Team-first attitude with a solution-focused mindset
Ability to thrive in a fast-paced, deadline-driven environment
Detail-oriented with a sharp focus on accuracy and follow-through

Nice To Haves

Service industry preferred

Responsibilities

Managing real-time dispatch boards (manual and electronic) to ensure technician schedules are up to date
Communicating service updates, customer needs, and schedule changes to technicians and management
Tracking service history, updates, and customer communications in the database
Coordinating daily schedules to ensure efficiency, accuracy, and timely completion of work
Verifying technician check-ins/outs and confirming IVR compliance
Ensuring technicians have the correct parts and POs to complete jobs successfully
Providing world-class support to internal teams and customers — always with professionalism and urgency
Collaborating with Regional Service Managers to clear and schedule new calls
Managing data entry, purchasing, and internal support for your assigned region

Benefits

Paid training
Certification support
Education reimbursement
Multiple health plans, including a FREE employee-only option
Dental and vision coverage starting after just 30 days
FREE life insurance equal to your annual salary
401(k) with 50% company match on the first 6%
Optional supplemental coverage for life, disability, accidents, and critical illness
Seven paid holidays
Paid Time Off
Exclusive discounts on travel, auto, dining, and more