Dispatcher
About The Position
This full-time Dispatcher position at Jolly Enterprises in Wilder, KY, involves evaluating customer calls to match the right technician to each job, providing evening coverage for customers and field technicians, and assisting in data collection and analysis. The role is crucial for meeting daily revenue and sold-hour goals by prioritizing urgent and profitable calls, relaying accurate information to technicians, and managing their whereabouts. The dispatcher will also record service call results, create report summaries for senior management, and maintain professional customer rapport to encourage repeat business. The company, a NEXSTAR Company, offers competitive bi-weekly pay, 401K matching, comprehensive health benefits (Medical, Dental, Vision), paid training, PTO, paid holidays, and access to a state-of-the-art facility with a full court basketball/event center. Jolly emphasizes a 'Work Hard, Play Hard' culture, work/life balance, community focus, and a fun team environment with company outings and opportunities to build friendships.
Requirements
- Develop a proven track record in customer service.
- IT competent; good typist and proficient with phone systems.
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communications.
- Ability to build trust, diffuse conflict and hold others accountable.
- Personality that blends well with a fast-paced, goal-driven environment.
- Competitive individual contributor who also loves to win as a team.
Nice To Haves
- Dispatching: 1 year
- Customer service: 1 year
Responsibilities
- Evaluate customer calls and match the right technician to every job.
- Evening coverage for customers and field technicians
- Assist in data collecting and analysis
- Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
- Relay accurate information to technicians, ensuring proficient, quality customer experiences.
- Manage the whereabouts and needs of every technician in the field.
- Record the results of each service call and create report summaries for senior management.
- Be professional and establish customer rapport, encouraging repeat business.
- Respond to customer requests, resolving issues and promoting the brand.
- Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
- Update customers throughout the day on the technician’s progress.
Benefits
- Competitive Bi-Weekly Pay
- 401K Retirement Matching
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Paid Training
- 10 Days of PTO
- 6 Paid Holidays
- Access to state of the art facility including a full court basketball/event center for employees and their families or friends
- Company Provided Uniform
- NEXSTAR Company Training and coaching with goal of certifications
- Work Hard, Play Hard! Motivated team players who like to have fun
- Work/Life Balance
- Community Focus
- Office Support
- A fun team culture
- Company outings
- Opportunity to build life-long friendships
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
