Dispatcher

Mobile Mini•Fort Lauderdale, FL

32d

About The Position

The Dispatcher will own all aspects of the transactional logistics schedule and office responsibilities for their assigned territory including supervised personnel. They will be a key decision maker in determining which transportation means (in-house or vendor partners), is optimal for both cost and time efficiency for delivery, return, installation, service, removal or relocation of units. This position will have direct impact on key performance metrics such as on-time delivery, customer satisfaction, office management and team planning. A successful Dispatcher will adhere to WS safety policies, relevant state and regional laws and regulations. The Dispatcher will maintain excellent service standards, respond efficiently to customer inquiries, strive for high customer satisfaction and excel in WS Core Values of Collaboration, Empowerment, Excellence, and Innovation.

Requirements

High school diploma, GED, or 3 years of applicable experience
2 years work experience
2 years experience managing one or more employees
OR 1 year of experience with WillScot
MS Office/Excel/Word/Outlook experience
Experience working directly with customers by phone and email
Strong customer service orientation, active listening, excellent oral/written communication
Ability follow direction and meet deadlines in a fast-paced environment
Experience applying creativity to problem-solving
Build sustainable relationships and trust with vendors through open, proactive communication
Ability to effectively manage multiple, changing priorities in a fast-paced environment

Nice To Haves

3 years logistic experience
Scheduling, route planning and optimization
Familiarity with CRM system or other contact management platform
Salesforce experience
Familiarity with DOT compliance and vehicle telematics
Hours of Service regulations, Electronic Logging Devices, permitting, etc.
Experience working with outside vendors, including pricing and schedule negotiations

Responsibilities

Conducts business in compliance with all Environmental Health & Safety Policies.
Conducts periodic safety meetings as well as updating safety documents and logs.
Manages employee health and safety through creating a safe workplace with Safety Save, training and observations, and regularly scheduled assessments.
Ensures operating standards are conducted; supported by robust training and communication actions
Provides direct and indirect managerial oversight by assigning tasks, daily assignments and other daily duties to include, as applicable:
Sets daily/weekly/monthly priorities for the team
Schedule and assigns in-house or vendor drivers in direct support of 100% on-time pick-up and delivery targets and achievement of delivery & installation profit margin
Schedules and assigns services and maintenance calls supporting customers on rent
Reviews next day/week/month deliveries and pick-ups and develops a dispatch plan
Load level volume with end to end customer communication
Create and receive purchase orders for all transport vendors; arrange for permits, and set up pilot cars and escorts where required for delivery, return, and relocation of unit
Coordinate employees, or vendors and contractors for timely completion of complex installation and removal
Monitors digital tracking to update customer orders, delivery schedules, and communicate with customers, WS employees & vendors
Ensures Drivers collect appropriate documentation and signatures related to delivery/pick-up of units
Ensure drivers document damages at retrieval and return
Monitors and documents DVIR and preventative maintenance files
Ensures all daily/weekly/monthly paperwork is completed, recorded and filed
The ability to tracks drivers / venders through digital applications for on time excellence
Works to schedule deliveries/pick-ups outside of current dispatch schedule as appropriate
Assists Drivers in change of schedule or route issues, when necessary
Communicates with customers to assist in scheduling daily/weekly/month activities
Confirm site readiness, delivery access and permitting
Define and maintain office/administrative procedures. Act as local coordinator and/or point of contact for branch activities such as time keeping/payroll, accounts payable/receivable, purchase orders, filing, and reception duties
Review Drivecam coaching opportunities and take action as necessary
Conducts performance discussions and training
Other duties as assigned