Dispatcher

Propark Mobility • Commerce City, CO

12d • $19

About The Position

Leads and directs shuttles, accountable based on assigned duties and tasks as directed.
Serves as central control for day-to-day vehicle communications, trip routing, and handling emergency situations.
Diligently monitors shuttles to include on time performance, vehicle pull-outs, and properly documents rider no-shows.
Meets with the account manager on a regular basis to discuss KPI’s goals and objectives for the department, and ensure that goals are being met or exceeded.
Promotes a teamwork environment and effective communication between Dispatchers, Supervisors, and Operators.
Coordinate problem resolution among Operators, Supervisors, and Public.
Communicate clear direction and response over radio with operators and supervisors utilizing established radio codes.
Influences positive employee morale and quality customer service.
Monitors operator sign-in and sign-out utilizing computer-aided dispatching and routing tools.
May be required to drive in service when required.
Provides superior customer service and communications skills.
Documents service disruption issues utilizing the dispatch log.
Ensures accurate assignment of vehicles and Operators.
Ability to follow company and agency policies and procedures.
Other duties as assigned or requested.

Requirements

• You are at least 21 years old
• Must have a valid DMV driver's license, for at least 3 years
• High School Diploma or equivalent.
• Ability to work an assigned schedule, which may include weekends, nights, early mornings, and holidays.
• Ability to secure wheelchairs, bend, push and pull up to fifty pounds.
• Clean driving record with a minimum of three (3) years driving history.

Nice To Haves

• One (1) year of related experience in a Paratransit, Fixed Route or Demand Response environment preferred.

Responsibilities

• Leads and directs shuttles, accountable based on assigned duties and tasks as directed.
• Serves as central control for day-to-day vehicle communications, trip routing, and handling emergency situations.
• Diligently monitors shuttles to include on time performance, vehicle pull-outs, and properly documents rider no-shows.
• Meets with the account manager on a regular basis to discuss KPI’s goals and objectives for the department, and ensure that goals are being met or exceeded.
• Promotes a teamwork environment and effective communication between Dispatchers, Supervisors, and Operators.
• Coordinate problem resolution among Operators, Supervisors, and Public.
• Communicate clear direction and response over radio with operators and supervisors utilizing established radio codes.
• Influences positive employee morale and quality customer service.
• Monitors operator sign-in and sign-out utilizing computer-aided dispatching and routing tools.
• May be required to drive in service when required.
• Provides superior customer service and communications skills.
• Documents service disruption issues utilizing the dispatch log.
• Ensures accurate assignment of vehicles and Operators.
• Ability to follow company and agency policies and procedures.
• Other duties as assigned or requested.

Benefits

• We promote from within - park your career here!
• Free Parking!
• Flexible scheduling; paid Holidays and Wellness.
• Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7. Including 3 free counseling sessions for all employees and each household family member.
• (FT Employees) Paid vacation and an extra day-off on your birthday!!
• (FT Employees) Benefits Package - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k!
• The Company offers seven (7) paid holidays even though the nature of our business requires that our locations stay open. The seven (7) holidays include: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday) Any positions offered that are PT, PT Seasonal, FT Seasonal, or OC are not eligible for health insurance benefits.
• Wellness is provided according to city or state mandates
• Free parking while working at your assigned Propark location(s).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED