Dispatcher

RydeTrans • San Leandro, CA

3d • $26 - $26 • Onsite

About The Position

RydeTrans in San Leandro is seeking a customer-focused individual to join our team as a Dispatcher! As a Dispatcher, you'll be responsible for ensuring all routes are covered and drivers receive timely instructions and support throughout the day. You'll also serve as a key point of contact, responding to inquiries from both customers and the internal team.

Requirements

• Must have a valid Class C License for at least three years.
• Knowledge of two-way radio/Nextel/Walkie talkie or push to talk system.
• Preferably an Associate's or equivalent experience.
• Scheduling software.
• Microsoft office skills.
• Must be able to work a flexible schedule as needed including nights, evenings and weekends.
• Be able to move about the office and between floors; utilize standard office equipment and access filing system/cabinets.
• The employee is generally subjected to long periods spent sitting, driving, typing, or looking at a computer screen.
• Applicants must be able to pass a pre-employment drug screen.
• If based in the United States, applicants must be legally eligible to work in the U.S.
• Upon a conditional offer of employment, a criminal background check will be conducted in accordance with the California Fair Chance Act and other applicable laws.

Nice To Haves

• Para transit or fixed route experience as a dispatcher preferred.

Responsibilities

• Responds to customer inquiries and needs in a timely manner. Serves as intake person for customer complaints/commendations.
• Resolves on the road problems
• Processes trip reassignments, route openings, insertions, extensions, etc. and issue resolutions
• Authorizes trips outside of regular services when necessary
• Schedule alternative rides for passengers to resolve service issues
• Uses various computer systems to retrieve schedule information as well as other pertinent information. Uses reference material to quickly and accurately determine the best method to assist client.
• Provides excellent customer service to our clients, passengers and drivers
• Completes a variety of daily reports and clerical duties including but not limited to accident reports and incident reports.
• Answers and directs business calls to appropriate personnel
• Monitor drivers to minimize non-revenue payroll hours.
• Communicate route problems to appropriate personnel for review.
• Comply with all safety regulations.
• Window dispatch functions including but not limited to: collect and reconcile fares, reconcile lunch breaks, etc., during driver check out process
• May periodically be required to operate a revenue service vehicle

Benefits

• Comprehensive Benefits: We offer a robust benefits package designed to prioritize your well-being, including comprehensive medical, vision, and dental coverage, as well as company-paid life insurance.
• A supportive and collaborative work environment.
• A chance to be a vital part of a growing transportation company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree