Dispatcher
About The Position
Are you a highly organized problem‑solver who thrives in a fast‑paced environment? We’re looking for a dedicated Dispatcher to join our team during late‑night and weekend shifts. In this role, you’ll be the central hub of communication; coordinating technicians, supporting customers, and ensuring service operations run smoothly around the clock. We’re seeking someone who is passionate about helping people and wants to make a positive impact every day. Apple Air offers the opportunity to grow within a company known for its innovation, excellence, and strong commitment to both employees and customers. If you’re eager to be part of a hardworking, customer‑focused team, this is the opportunity for you!
Requirements
- Prior experience in dispatching or customer service within plumbing, electrical, or service‑technician environments is preferred.
- 2+ years of dispatch experience.
- 2+ years of customer service experience.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Effective problem‑solving skills and the ability to perform well under pressure.
- High attention to detail and accuracy.
- Ability to work both independently and as part of a team.
- Flexibility to work varying shifts, including late nights and weekends.
Responsibilities
- Schedule and dispatch technicians for service calls, maintenance appointments, and emergency repairs.
- Prioritize service requests based on urgency, customer needs, and technician availability.
- Monitor and adjust schedules to maintain optimal efficiency and productivity.
- Receive and respond to customer inquiries, complaints, and service requests via phone, email, and other communication channels.
- Provide customers with accurate information regarding service availability, estimated arrival times, and potential delays.
- Follow up with customers to ensure satisfaction and address any additional needs or concerns.
- Keep customers informed about the status of their service calls and any changes to scheduled appointments.
- Maintain detailed and accurate records of service calls, customer interactions, and technician activities.
- Enter data into company dispatch and customer management systems.
- Generate and distribute reports on service performance, technician productivity, and customer satisfaction.
Benefits
- Medical, Prescription, Dental, and Vision Insurance: Comprehensive coverage with minimal out-of-pocket expenses.
- Disability & Term Life Insurance: Financial security for you and your loved ones.
- Matching 401(K) Benefits: Build your future with our competitive retirement savings plan.
- Ongoing Training & Development: Opportunities for continuous growth and skill enhancement.
- Paid Holidays: Enjoy paid time off for holidays.
- Paid Time Off (PTO): Generous paid time off for a healthy work-life balance.
- Immediate start available
- Bonuses and spiffs available based on performance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
