Dispatcher

Bill Howe Plumbing • San Diego, CA

42d • Onsite

About The Position

Since 1980, we've grown to become San Diego's largest family-owned and operated full-service residential and commercial plumber company. We specialize in plumbing, heating and air conditioning, restoration and flood, reconstruction, and lining services. As part of our Bill Howe team, you'll work within a fun and supportive culture where your voice matters. We focus on legendary customer service and take pride and great care in every service we provide to our customers and their families, the Bill HOWE Way.
Core Values:
Heart- Fiercely committed to the needs of our employees, communities, and customers
Opportunity- Building fulfilling career paths, promoting from within, and offering training and educational opportunities
World-Class- Aiming to be the BEST at what we do
Ethical- Striving to be transparent, fair, and ethical

This position is in-person at our office and is not remote.

Requirements

• 3 or more years of experience as a Dispatcher
• Exceptional customer service
• Service Titan experience
• Must be able to lift, push, pull, and/or move up to 25 pounds.
• Regularly required to sit, walk, stand, stoop, bend, squat, open doors, and climb/ descend stairs.
• Operate standard office equipment (computers, phones, copier, fax machine or scanner).

Responsibilities

• Schedule and coordinate all service calls as they are received
• Dispatch and Debrief service technicians after completion of each call when needed
• Organize dispatch board/technicians' schedule
• Follow up on all pending and recommended work with customers utilizing the pending work log
• Calculate reporting information for arrival times
• Handle changes in policies

Benefits

• Full medical, dental, vision, life insurance plans, and employee assistance programs
• 401k with company matching
• Sick time: 40 hours front-loaded when you reach 90 days
• Paid time off: floating holidays & vacation starts accruing after 90 days

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees