Dispatcher

CoolSys • Pinellas Park, FL

16h

About The Position

CoolSys solves complex challenges in refrigeration, air conditioning, heating, engineering, and energy management with over 3,700 associates nationwide. They provide tailored solutions to help businesses cut costs, improve equipment performance, and reduce emissions, including HVAC and refrigeration equipment sourcing, installation, repair, maintenance, monitoring, and optimization. CoolSys also offers engineering design, energy resilience and consumption optimization, asset recycling, and seamless multi-site rollouts. Based in Southern California since 2007, CoolSys serves over 45,000 customer locations across various industries and was named one of America’s Greatest Workplaces by Newsweek.

Requirements

• Strong computer (Excel/Outlook) skills.
• Ability to handle multiple tasks concurrently.
• Stay calm under pressure.
• Excellent verbal and written communication skills.
• Strong sense of urgency.
• “Can do” attitude and demonstrated commitment to get the job done.
• Reliable and dependable.
• Friendly and helpful demeanor.

Responsibilities

• Prioritize calls (incoming and backlog).
• Assign and dispatch technicians.
• Work with Service Managers to address open calls.
• Respond to inquiries.
• Create and distribute required reporting.
• Maintain proactive communication with customers regarding missed SLAs.
• On a daily basis, review all incomplete calls.
• Maintain entry and verify nightly “on call” crew.
• Work with Service Managers to ensure preventative maintenance is completed on schedule.
• Understand the geography of the market and understand the technicians.

Benefits

• Competitive pay: $18-20/hr.
• Medical, Dental, Vision and Prescription coverage.
• Paid vacation, holidays, and floating holiday.
• 401(K) with Company match.
• Company sponsored life insurance, as well as optional AD&D, short and long-term disability.
• Tuition reimbursement.
• Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more.
• Pet Insurance.
• Legal Plan, and ID Theft Protection.

What This Job Offers

• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees