Dispatcher

Smart Care Equipment Solutions • Wallingford, CT

23h

About The Position

Allied Mechanical Services provides high-quality refrigeration and HVAC solutions for supermarkets, convenience stores, retail environments, and cold storage facilities. From routine maintenance to full-scale builds, we are committed to reliable, on-time service that keeps our customers running smoothly. We are seeking a Dispatcher to coordinate and route Service Technicians efficiently within a designated geographic area. This role is critical in ensuring productivity, controlling costs, and delivering exceptional customer service.

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Our strong reputation and leading customer service stems from our high-quality technician base, breadth of services and quick response times. We are OEM-agnostic with the ability to service more than 10,000 types of equipment – giving you a valuable, single source provider to all your kitchen and refrigeration equipment needs. As we continue to build upon our foundation of world class technicians and national coverage, it is centered around how to better serve our broad range of customers – from grocery to restaurants, from corporate dining to hospitality, from large entertainment venues to higher education, from cold storage to convenience stores, from healthcare to casinos.

Requirements

• High school diploma or equivalent
• 3+ years of experience in dispatching, customer service, or restaurant management
• Intermediate proficiency in Microsoft Office and Windows-based systems

Nice To Haves

• Ability to learn proprietary or specialized dispatch software
• Strong verbal and written communication skills
• Experience with SAP systems

Responsibilities

• Dispatch and route Service Technicians to service calls using dispatch management tools
• Optimize scheduling to maximize efficiency, productivity, and service quality
• Act as the primary point of contact for technicians in a specific territory
• Coordinate and cluster service calls to reduce travel time and improve performance
• Support technicians in meeting service commitments and customer expectations
• Maintain clear communication with technicians and customers regarding schedules and updates

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED