Dispatcher - Somerset, NJ (Full Time)

MedSpeed•Somerset, NJ

19h•$20

About The Position

Dispatcher Somerset, NJ – $20.00/hr – Full Time Monday - Friday, 11:30am - 8:00pm About Us Join MedSpeed and help deliver health! We’re a healthcare logistics company partnering with organizations nationwide to transport vital medical supplies and specimens. At MedSpeed, teamwork, integrity, and growth drive everything we do. If you’re passionate, driven, and ready to make a real impact, we want to hear from you. Today, we have a nationwide presence with locations across the U.S., yet we’ve never lost the entrepreneurial spirit and close-knit culture that defined us from day one. Our people are at the heart of what we do and how we support our customers. We work as one team, we keep our promises, and we get better every day. These aren’t just words; they shape how we support each other, grow together, and deliver real impact. Why become a MedSpeeder? This is what’s in it for you: Medical, Dental, Vision and Flexible Spending Account -- We care about you and your family! 401(K) with Company Match -- We want you to secure your financial future, so we have a generous match too! Paid Time Off -- We encourage time off, you deserve it! Opportunities for Career Advancement – We encourage internal growth! Competitive Pay – We respect the work you provide!

Requirements

High School Diploma, GED or equivalent
Work experience in up-tempo environments preferred
Demonstrate appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness, and other skills as identified
Demonstrate excellent verbal and written communication skills
Great attitude that aligns with our culture of working as one team, keeping our promises, and getting better every day
Ability to effectively manage time and multi-task
Ability to maintain high level of punctuality and consistent, reliable attendance standards
Process-oriented mindset focused on continuous improvement, excellent problem-solving skills
Collaborative work style, able to work well within and across departments
Ability to enter data accurately at a given speed
Strong typing and computer skills
As part of our hiring process, final candidates will be subject to a background check, in compliance with applicable laws.

Nice To Haves

Work experience in up-tempo environments preferred

Responsibilities

Monitor and route assigned customer orders while meeting all corporate guidelines and performance standards
Create effective routes using routing tools and local knowledge to make efficient transports based on priority and location
Address general questions about MedSpeed service process.
Effectively handle issues and solve problems that arise on orders with effective communication skills
Log, track and appropriately document all issues utilizing on-line systems and procedures, and in accordance with all applicable guidelines and requirements
Perform skills necessary to create a high-quality customer experience, as reflected through acceptable, quality monitors and customer feedback
Work with market management team for all routing/dispatch needs on a day-to-day basis as well as on longer term improvements
Maintain current knowledge of MedSpeed service policies, procedures, and specific client requirements
Sort and organize warehouse supplies
Work with market management team on additional warehouse tasks
Work to promote MedSpeed culture