Dispatcher
About The Position
Tasks & Responsibilities Triage incoming transport requests from clients via phone and email communication Transfer the information received from the client into dispatch database Develop logistics plans for individual transports, including ground, commercial air, and charter air transportation, based on client needs Engage and schedule appropriate transportation resources Dispatch transportation resources via phone, providing clear and concise direction as to assignment details Monitor ground and air resources throughout the respective transport, ensuring all points of contact are kept up to date on all relevant movements Maintain accurate notes and enter transport updates into dispatch database Build rapport with client coordinators, region supervisors, and drivers, exuding a customer first attitude Empathize with, evaluate, and escalate client concerns to appropriate members of the management team
Requirements
- High school diploma or GED
- Availability to work all shifts, including overnights, weekends, and holidays
- Knowledge of computer operations sufficient to enter, retrieve and manipulate data
- Ability to speak, read and write in English
- Effectively prioritizes situations and makes decisions based on the information received
- Able to handle multiple tasks, receiving and communicating information to and from several sources, while ensuring calls for service are dispatched and monitored in a timely manner
- Possess a clear and understandable radio and telephone voice
Nice To Haves
- Prior experience in dispatch, transportation logistics, or medical administrative roles - preferred
Responsibilities
- Triage incoming transport requests from clients via phone and email communication
- Transfer the information received from the client into dispatch database
- Develop logistics plans for individual transports, including ground, commercial air, and charter air transportation, based on client needs
- Engage and schedule appropriate transportation resources
- Dispatch transportation resources via phone, providing clear and concise direction as to assignment details
- Monitor ground and air resources throughout the respective transport, ensuring all points of contact are kept up to date on all relevant movements
- Maintain accurate notes and enter transport updates into dispatch database
- Build rapport with client coordinators, region supervisors, and drivers, exuding a customer first attitude
- Empathize with, evaluate, and escalate client concerns to appropriate members of the management team
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
