Dispatcher

Hajoca Corporation•Norcross, GA

82d

About The Position

Are you organized and detail-oriented? Do you thrive on providing an excellent and efficient customer experience? Are you a skilled problem solver and communicator? If so, we'd like you to join our Delivery team as a Dispatcher. About the Role: You will: Plan and assign delivery routes to optimize efficiency and minimize delivery times. Ensure and inspect order completeness and accuracy. Ensure order picker documentation is accurate, double checking the information. Assist with loading and unloading trucks. Operate warehouse forklifts and other material handling equipment safely to support such effort. Serve as an escalated point of contact for customers with inquiries or concerns and ensure a high level of customer satisfaction. Maintain the dispatch board's accuracy at all times, ensuring it is complete with all the required information needed for sales and leadership awareness. Maintain shipping dock cleanliness, order, and safety both inside and outside of the building. Handle any unforeseen issues or emergencies that may arise during delivery, such as accidents, breakdowns, or delivery discrepancies. Ensure compliance with safety regulations and company policies related to the transportation of goods. Conduct regular inspections of delivery vehicles to ensure they are properly maintained and equipped. Maintain accurate records of mileage, fuel usage, vehicle maintenance activities, and other expenses. Successfully complete required safety and compliance training programs as assigned. Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

Requirements

Minimum 1+ year managing delivery driver schedules
Be able to drive a vehicle over 10,000 lbs.
Be at least 21 years old
Possess a proper and valid driver's license
Have a driving record that meets the criteria for being an Authorized Driver in accordance with Company policy.
Be able to pass a Department of Transportation physical examination before beginning work and again at least every two years while employed and performing this job function.
Read, write, speak and understand English.
Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.

Nice To Haves

Have experience planning and assigning delivery routes while optimizing resources.
Demonstrate excellent communication and interpersonal skills, with the ability to build relationships and collaborate effectively with internal and external stakeholders.
Possess strong organizational and multitasking abilities, with the capacity to manage multiple priorities and deadlines effectively with a high attention to detail.
Know the laws, rules, and regulations governing driving motor vehicles in general, and commercial motor vehicles subject to Department of Transportation regulations in particular.
Know of, be able to apply, and practice safety precautions in a warehouse and material handling environment.
Be able to build and maintain positive working relationships with employees, customers, vendors, and co-workers.
Remain calm and function effectively in stressful, unexpected, and/or emergency situations.
Effectively utilize problem-solving skills and the ability to think quickly on your feet to address issues and find practical solutions.
Be able to learn and operate the computer related systems used in the delivery process.

Responsibilities

Plan and assign delivery routes to optimize efficiency and minimize delivery times.
Ensure and inspect order completeness and accuracy.
Assist with loading and unloading trucks.
Operate warehouse forklifts and other material handling equipment safely to support such effort.
Serve as an escalated point of contact for customers with inquiries or concerns and ensure a high level of customer satisfaction.
Maintain the dispatch board's accuracy at all times, ensuring it is complete with all the required information needed for sales and leadership awareness.
Maintain shipping dock cleanliness, order, and safety both inside and outside of the building.
Handle any unforeseen issues or emergencies that may arise during delivery, such as accidents, breakdowns, or delivery discrepancies.
Ensure compliance with safety regulations and company policies related to the transportation of goods.
Conduct regular inspections of delivery vehicles to ensure they are properly maintained and equipped.
Maintain accurate records of mileage, fuel usage, vehicle maintenance activities, and other expenses.
Successfully complete required safety and compliance training programs as assigned.
Perform other reasonably related duties as assigned by immediate supervisor and other management as required.