Dispatcher

Premier Service Co • Tuscaloosa County, AL

17d

About The Position

M anage and coordinate the scheduling and dispatching of our technicians . Serve as the primary point of contact between customers and technicians. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to multitask effectively in a fast-paced environment. Premier Service Company, Inc. is not just a company; we're a legacy of excellence spanning nearly 30 years. From our humble beginnings with 7 dedicated employees, we've blossomed into an industry leader with a fleet of over 100 trucks and a team of over 200 skilled professionals. We've been Keeping You Safe & Comfortable since 1992, and now, we're looking for individuals who are ready to play a crucial role in our journey of providing top-notch service to the Tuscaloosa community. Here's what we offer Premier is a well-known company with top-notch services in HVAC, Electrical, Plumbing and Utilities Offers professional development opportunities partnering with Skilled Trades of West Alabama: Jumpstart & Apprenticeship Programs Competitive Wages Great benefits, paid vacations & holidays Family-oriented company events

Nice To Haves

• High School Diploma or General Education Development Diploma.
• Customer Service experience is preferred.
• Call Center experience preferred.
• HVAC experience preferred.
• Dispatching Experience.

Responsibilities

• Ensure quality customer experience by relaying detailed and accurate information to the technicians in the field.
• Record and reports service calls.
• Participates in training for professional development.
• Updates customers on technician progress.
• Submits work orders.
• Processes work order invoices.
• Collects on customer accounts.
• Process technician work orders.
• Handles dispatching for service departments.
• Provides customer service to customers and technicians.
• Be available for additional duties as assigned.

Benefits

• Competitive Wages
• Great benefits
• paid vacations & holidays
• professional development opportunities partnering with Skilled Trades of West Alabama: Jumpstart & Apprenticeship Programs
• Family-oriented company events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees