PJ Helicopters - Dispatcher

PJ Helicopters, Inc•Red Bluff, CA

6d•$25 - $28

About The Position

We are seeking a dedicated and experienced DISPATCHER to join our team at PJ Helicopters and support our Utility Helicopter operations specializing in construction and firefighting. The Dispatcher will play a crucial role in ensuring the efficient scheduling and coordination of our aircraft and pilots to meet customer needs. The ideal candidate will have exposure to the aviation business, possess strong organizational skills, and be adept at balancing conflicting priorities in a dynamic environment. This role is essential in maintaining our commitment to providing the best equipment, customer service, and career opportunities for our employees.

Requirements

High school diploma or GED.
3-5 years of related experience.
Excellent verbal/written communication skills
Client/Customer Focus
Strong Computer/MS Office Skills, especially Excel / Google Sheets / OneDrive
Organizational skills/attention to detail
Problem-solving/Decision-making skills

Nice To Haves

Bachelor’s degree in related field.
Experience managing projects, scheduling, or customer service in a similar type of environment.
Additional relevant vocational coursework or certifications.

Responsibilities

Schedule Coordination: Efficiently assign aircraft and pilots to various roles, ensuring optimal utilization of resources and adherence to safety standards.
Customer Communication: Serve as the primary point of contact for customers, addressing their needs, providing updates, and managing expectations to ensure high levels of customer satisfaction.
Operational Planning: Develop and maintain detailed schedules and logs using Microsoft Office, Google Sheets, and SpiderTracks to track flights, maintenance, and crew assignments.
Conflict Resolution: Balance conflicting priorities and resolve scheduling issues promptly to minimize downtime and disruptions to operations.
Team Collaboration: Work closely with pilots, maintenance crews, and other team members to ensure seamless operations and effective communication across all departments.
Data Management: Maintain accurate records of flight schedules, customer requests, and operational activities to support reporting and decision-making processes.
Compliance and Safety: Ensure all scheduled operations comply with regulatory requirements and company safety policies.
Continuous Improvement: Identify opportunities to improve scheduling processes and operational efficiency, contributing to the overall success and safety of the company's operations.
Performs other related duties as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.