TRANSPORTATION - Dispatcher

AAAG-Indiana LLC•Jeffersonville, IN

12d

About The Position

America’s Auto Auction (AAA) is a full-service used-vehicle auction services provider that facilitates the wholesale remarketing of used vehicles for (Business to Business) B2B customers, delivering a critical liquidity function to enable the used car sales ecosystem. Based in Carmel, IN, AAA facilitates the selling and buying of used vehicles at physical auction sites across 19 states as well as on digital platforms. The Company’s daily mission is simple and straightforward: to provide high quality service and operational execution for dealers and institutional customers. America's Auto Auction - Clark County AA is looking for an outstanding Dispatcher. As a Transportation Admin with America’s Auto Auctions, you will create orders and verify vehicle assignments for financial institutions in a timely manner so said vehicles can be processed and driver’s can be dispatched to get them What You Will Do:

Requirements

High School Diploma or equivalent required.
1-3 years Auction experience or 2-4 years dealership experience strongly preferred but not necessary.
Effective communication (written and verbal) and interpersonal skills required.
Effective phone communication skills connecting to financial and privacy information.
Ability to work in a high performance, fast-paced team environment.
Solid computer skills, including ability to use Internet and MS Office effectively.
Knowledge of Logistic Flow Systems
Ability to adapt to and work effectively within a constantly changing environment.
Excellent customer service and problem solving skills required.
Creative Research Skills.
Proven Professional Email Skills with multiple high level clients
Customer Focus.
Data Entry Skills.
Telephone Skills.
Office Organization.
Product Knowledge Learning Skills. Ability to sit or stand for prolonged periods of time.
Ability to perform repetitive tasks; manual dexterity
Vision abilities required include close, distance and depth perception

Nice To Haves

1-3 years Auction experience or 2-4 years dealership experience strongly preferred but not necessary.

Responsibilities

Create Order and confirm location of assigned vehicles from various financial institutions.
Research variable delays regarding pickup assignments not ready to be verified.
Re-verify delays that occur after the vehicle has been dispatched, but not picked up.
Confer with banks as to location of vehicles and to answer any other questions they might have regarding transportation needs.
Cross check multiple transportation online resources to complete assigned tasks.
Assist when needed and available, other employees to expedite their tasks.
Participate in meetings and participate in achieving service and cost improvements
Take the lead in ensuring that all operational cost are provided to Finance / Sales for customer quotes, and including rollouts and timelines
Assist in providing financial analysis of transportation subsidies both weekly and monthly followed by developing action plans to streamline and reduce cost.
Identify and recommend value added services we can provide for our customers