Dispatcher

Guild Garage Group • Meridian, ID

41d • $16 - $18

About The Position

Are you a strong communicator who thrives in a fast-paced environment and loves keeping teams organized and moving efficiently? Action Garage Door is looking for a reliable, detail-oriented Dispatcher to be the heartbeat of our daily operations.
In this role, you’ll coordinate schedules, support our field technicians, and deliver a smooth, professional experience for our customers. If you enjoy problem-solving, multitasking, and being the go-to person who keeps everything running on time—this could be a great fit.

Requirements

• High school diploma or equivalent
• Dispatching and/or customer service experience preferred (home services experience is a big plus)
• Familiarity with ServiceTitan or similar scheduling software is a strong advantage
• Strong multitasking and time-management skills
• Clear, professional written and verbal communication
• Calm, solution-focused mindset under pressure
• Team-oriented attitude with a willingness to jump in where needed
• Comfortable using computers and learning new systems quickly

Responsibilities

• Schedule and dispatch service and repair calls based on technician location, availability, and skillset
• Monitor and adjust schedules in real time to handle changes, emergencies, and customer needs
• Communicate clearly with technicians, customers, and management throughout the day
• Review daily jobs to ensure correct skill level, parts, notes, and payment details are in place
• Optimize routes to reduce drive time, increase efficiency, and minimize callbacks
• Serve as a primary point of contact for customers—answering questions and setting clear expectations
• Accurately document customer interactions and ensure proper follow-up
• Handle inbound calls and route them professionally to the right team members
• Support the office and operations team with additional tasks as needed

Benefits

• Health, Dental & Vision Insurance
• Paid Time Off & Paid Holidays
• 401(k) with company match
• Employee discounts & referral bonuses
• Ongoing training and development
• A supportive, team-first culture with room to grow into senior or leadership roles

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees