Dispatcher

Transdev • Lawrence, KS

2d • $22 - $28

About The Position

Dispatcher Transdev in Lawrence, Kansas is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety. Transdev is proud to offer: $21.70 - $28.43 (Union Collective Bargaining Agreement PayScale) o Starting pay $21.70 with progression to $28.43 over 7 years. Benefits include: Paid sick leave; medical, dental & vision after 90 calendar days of employment for full-time employees, life insurance, 401k retirement benefits, and company holidays. Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Requirements

• High School Diploma or GED; Technical Degree preferred.
• 1 year of customer service, dispatch experience preferred
• Must have or be willing to get Class B CDL with Passenger Endorsement.
• Excellent phone demeanor and customer service skills
• Ability to work independently
• Excellent verbal, interpersonal, judgment and problem-solving abilities
• Experience with word processing, spreadsheets, Internet software, e-mail, and/or database software preferred.
• Basic computer skills are required.
• Must be able to read a map and possess knowledge of the service area.
• Must be hospitable, guest/customer service oriented, and be willing to serve the needs of passengers.
• Problem solving and analytical skills.
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable.
• DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

Nice To Haves

• Technical Degree preferred.
• 1 year of customer service, dispatch experience preferred
• Experience with word processing, spreadsheets, Internet software, e-mail, and/or database software preferred.

Responsibilities

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

Benefits

• Paid sick leave
• Medical, dental & vision after 90 calendar days of employment for full-time employees
• Life insurance
• 401k retirement benefits
• Company holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees