Dispatcher

Bassett Services•Indianapolis, IN

About The Position

Dispatcher Why work with us: Bassett Services: Heating, Cooling, Plumbing, Electricals’ leadership team combines the benefits of being a well-run local business with the tools and resources of a larger regional player. We put our people first and are committed to their success and professional development. Both our new and long-time customers rely on us to send only the best in the industry to solve the critical issues affecting their homes.

Requirements

Previous dispatching experience (Must Have) Bonus if in the home services industry and/or experience with service titan.
Strong attention to details
Conscientious, team player
Honesty integrity, quality craftsmanship and a good attitude
Valid Driver’s License (required)
To be considered for employment, all candidates must successfully complete our screening process, which includes assessments, interviews, background checks, and drug screens.

Nice To Haves

Bonus if in the home services industry and/or experience with service titan.

Responsibilities

Receive emergency and non-emergency calls and record significant information as necessary
Knowledgeably prioritize calls according to importance and urgency
Monitor field technicians in order to effectively prioritize their schedules and use of time
Schedule appointments with clients using the right tech/right call guidelines
Data entry into the computer system to track calls and client information as necessary

Benefits

Health Coverage: Employer-paid medical, dental, and vision plan options
Insurance: Life, AD&D, and long-term disability included; optional short-term and gap coverage
Savings Accounts: FSA and HSA contribution options
Retirement: 401(k) available upon hire with employer match; Traditional and Roth options
Time Off & Perks: Paid time off and holidays
Paid parental leave
Growth and Training Opportunities: Tuition Reimbursement
On-going training and development

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