Dispatcher

IMC Companies LLC•New Orleans, LA

15h

About The Position

Position Overview: This role will be responsible for coordinating drivers, managing daily freight movement, communicating with customers, and working closely with operations to ensure timely and efficient service. Communicate and coordinate between all IMC locations to maximize drivers’ time. Assist drivers with any equipment issues, detention time, rail billing, and any additional requests made of driver. Strong communication skills, the ability to multitask, and comfort working in a fast-paced environment are important for success in this position.

Requirements

Data entry skills
Good communication and organizational skills
Computer literate
Ability to multi-task

Nice To Haves

Dispatching experience preferred, not required
DOT Regulations; Import/Export container; Hazardous Material experience a plus, not required

Responsibilities

Exercise discretion and use independent judgment when relating customer requests, appointment time and assigning orders to specific drivers daily to run road, local or city
Plans the daily/weekly work schedule of drivers to maximize freight coverage in a timely and cost-efficient manner
Communicate and distribute appointment dates/time to IMC drivers; owner operators and/or fleet
Send drivers their dispatches and any necessary messages through their tablet
Handle driver service failures up to and including the authority to issue verbal and/or written discipline. Additionally, contact Manager/Cargo Specialist regarding the failure
Apply any additional charges including and notify customer service of changes
Track/Maintain GIS yard report, MDR, CNI, and Divisional Pool
Actively participate in driver recruiting and retention
Monitor XRS System to assist drivers to manage their time
Request rail billing
Review preliminary payroll
Other duties as assigned