Dispatcher

Michael & Son Services Inc.•Richmond, VA

About The Position

IF YOU CAN'T, WE CAN! Do you have a strong desire to succeed and value professional growth? Are you looking for an employer who values diversity, high quality service, and giving back to their community? If so, you've come to the right place, WE are looking for YOU! Why should you work for the Michael and Son family? Michael and Son offers a generous competitive salary and benefits package including but not limited to the following: Health Dental STD/LTD Vision Supplemental Life Legal Shield We're looking for a Dispatcher! We are seeking an experienced and highly organized Dispatcher to join our Home Services Residential Company. The Dispatcher will be responsible for managing the daily schedule and dispatch of technicians to various locations. The ideal candidate will have strong communication and multitasking skills, as well as the ability to work in a fast-paced environment. Prior experience in dispatch or scheduling is preferred, but not required. The right candidate will have experience in the following areas:

Requirements

High school diploma or equivalent is required
Willingness to work either a day or evening/night shift with some weekend work required (Weekends rotated with other Dispatchers)
Experience in dispatch or scheduling (preferred, but not required)
Strong communication skills
Ability to multitask and work in a fast-paced environment
Proficiency in Microsoft Office and Google Suite
Customer-focused approach with a drive to meet and exceed sales targets

Responsibilities

Coordinate and schedule technicians for service calls and appointments
Monitor and track technician locations and availability
Communicate with customers to confirm appointments and update them on technician arrival times
Monitor and respond to incoming calls, emails, and texts in a timely manner
Resolve scheduling conflicts and make adjustments as needed
Maintain accurate records and documentation