Dispatcher

H&K Equipment, Inc•Huntington, WV

28d•Onsite

About The Position

H&K Equipment is the premier dealer of forklifts, container handlers, railcar movers, utility vehicles, and more in Pittsburgh and the greater tristate area. Headquartered minutes from downtown Pittsburgh and with additional facilities in West Virginia, we sell, rent, service, and rebuild the most unique selection of custom and heavy-duty material handling equipment in the industry. Our technicians and in-house capabilities enable us to tackle jobs that no other shop can handle. We are currently seeking an experienced Dispatcher for our new Huntington, WV shop. Applicant must have a proven record in a service environment. This is a full-time day position.

Requirements

At least 2 years of experience as a service dispatcher; 3-5 years of experience preferred
Mechanical background helpful
Ability to work under pressure is essential
Excellent organizational, communication, and time management skills
Proficiency in Microsoft Office Word, Excel, and Outlook
High school diploma or equivalency

Responsibilities

Answer customer calls and respond in a timely manner
Compile field service estimates, submit for approval, and process
Open work orders for field technicians and dispatch as needed
Manage individual field technician’s workload, Work-in-Process (WIP), and utilize the Dispatch Board
Work with service manager and team to collect information for ongoing jobs
Process work orders, purchase orders and coordinate with vendors and schedule
Manage field technicians’ territory boundaries