Dispatcher

Above and Beyond Delivery, Inc.•Chandler, AZ

3d•Onsite

About The Position

As a dispatcher, you play a critical role in keeping our local, time‑critical delivery operations running smoothly, especially during overnight and early‑morning hours. You are the primary point of contact for our drivers and are responsible for planning, scheduling, dispatching, and monitoring routes to ensure every delivery is executed safely and on schedule. You'll work closely with drivers, customers, and internal teams using modern, paperless dispatch technology, GPS tracking, and barcode asset tracking. Overnight dispatchers are responsible for ensuring routes launch on time, drivers are supported throughout the shift, and service commitments are met with minimal disruption. Successful dispatchers in this role are calm under pressure, proactive communicators, and driven by accountability rather than constant firefighting.

Requirements

Minimum two (2) years of dispatcher experience in routed, scheduled, or last‑mile delivery environments
High school diploma or equivalent
Strong organizational and problem‑solving skills
Ability to work effectively under pressure in a fast‑paced environment
Strong verbal and written communication skills
Comfortable using dispatch software, TMS platforms, and Microsoft Office products (Outlook, Excel, Teams, etc.)
Growth-mindset with a focus on continuous improvement
Ability to manage multiple priorities and make sound decisions quickly
Commitment to safety‑focused operations
Ability to maintain a professional and positive demeanor at all times
Desire for a long‑term role with growth opportunities

Responsibilities

Support a safety‑first culture, reinforcing proper procedures and decision‑making
Plan, schedule, and dispatch local, time‑critical pickup and delivery routes
Support overnight and early‑morning delivery routes
Proactively identify, troubleshoot, and document overnight issues, delays, or exceptions to ensure a smooth handoff to the daytime dispatcher
Ensure all scheduled routes have complete driver coverage
Serve as the main point of contact for drivers via dispatch system, phone, text, and email
Provide consistent, professional support to drivers throughout their routes
Proactively monitor route progress using GPS and dispatch software
Communicate delays, disruptions, or changes to drivers and customers promptly
Manage driver expectations while aligning with operational and customer requirements
Monitor driver performance, safety compliance, and hours
Build strong working relationships with drivers, customers, vendors, and internal teams
Collaborate with customer service and sales to resolve issues and provide solutions
Utilize and maintain accurate records in the Transportation Management System (TMS)
Follow and enforce all company and client policies and procedures
Maintain a professional, calm presence during high‑pressure situations