Dispatcher

SiteOne Landscape Supply•Mesa, AZ

7h•Onsite

About The Position

The Dispatcher supports world-class service and efficiency when dispatching orders for products or deliveries to both internal and external customers. They cultivate strong relationships with drivers and customers to reduce the stress that comes with last-minute schedule changes, and provide them with information about orders, traffic, obstacles, and other requirements.

Requirements

Proven experience as a dispatcher or experience in another relevant position within the transportation field
Excellent oral and written communication skills
Outstanding organizational and multitasking abilities
Ability to work in a team environment
Ability to display sound judgment and critical thinking in high-pressure situations
Ready and willing to learn and adopt new technologies and ways of working
Knowledge of procedures and guidelines for emergency situations
High school diploma or equivalent

Responsibilities

Receive emergency and non-emergency calls and record significant information
Address problems and requests by transmitting information or providing solutions
Receive and dispatch orders for products or deliveries
Prioritize calls according to urgency and importance
Use radio, phone, or computer to send crews, vehicles, or other field units to appropriate locations
Partner with branch leadership to understand and implement new technologies and ways of working to help positively impact business performance
Monitor the routes and status of field units to coordinate and prioritize their schedules