Dispatcher

Coleman Worldwide Moving•Midland City, AL

17d•Onsite

About The Position

Dispatchers are the main point-of-contact for company drivers. They relay relevant company information to drivers as necessary. They also act as supervisors for the drivers, approving discretionary repair and travel expenses, and hiring and firing drivers as needed.

Requirements

Good telephone skills
Knowledge of company software
Ability to problem solve in order to maximize driver effectiveness
Knowledge of Allied rules and regulations
Knowledge of DOT and DOD regulations
Required: Five years dispatching experience

Nice To Haves

Preferred: Logistics degree

Responsibilities

Communicate with Planners in order to plan driver routes
Help drivers choose efficient courses to fulfill their routes
Coordinate with drivers to find available agents when necessary
Communicate with agents to set up incoming shipments and labor as needed
Update ETA’s in company software, as well as make relevant notes in shipment notes
Monitor drivers and ensure that they are following DOT regulations, and stop them if they are in violation of regulations
Approve repair expenses and travel expenses for drivers
Hire and fire drivers as required by supervisors, and supervise driver actions, ultimately taking responsibility for the driver’s actions
Communicate with customer and with customer service on driver’s schedule, especially regarding arrival times and issue funds to drivers as needed
Log driver locations and activities into Eagle system twice daily
On rotating schedule, monitor and receive calls and emails via company supplied phone and tablet after hours to approve funding requests and repair issues as needed
Other duties as assigned