Dispatcher

Camas Health Recovery Center•Airway Heights, WA

5h•Onsite

About The Position

The Dispatcher performs a variety of duties, including typing, filing, answering phones, receiving and communicating information, and performing other technical and administrative functions in an active office setting. The primary goal of the dispatcher is to receive information from a variety of sources and provide that information to drivers in a timely and efficient manner. Under general supervision, the Dispatcher performs transportation scheduling, routing, and dispatching duties; operates a variety of communication equipment, including two-way radio, telephone, computer mobile dispatch terminal, and scheduling systems; creates, maintains, and monitors computerized driver manifests/schedules; and responds to requests for service while providing information to passengers and the general public. Camas Health is committed to meeting patients where they are and facilitating services for them. We adhere to a harm reduction model that values medication-assisted treatment and prefers it as a method of addressing opioid addiction. Camas Health believes that every patient deserves to be treated with respect, compassion, and dignity.

Requirements

Ability to manage time efficiently.
Work well when supervisors are not present.
Must successfully pass a background investigation.
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Ability to remain calm and professional under pressure.
Strong problem-solving skills and attention to detail.
Customer-focused attitude with a commitment to providing high-quality service.
High school diploma or GED; supplemented by 4 to 9 months of vocational/technical training in office practice and procedures.
Six months previous experience in operation of radio communication equipment, up to three months driving experience, and possess knowledge of computer programs; or an equivalent combination of education, training, and experience.
Ability to travel as needed (minimal).

Nice To Haves

Proficiency in using dispatch software and GPS tracking systems.
Previous experience as a dispatcher, preferably in the transportation or NEMT industry.

Responsibilities

Receive, relay, and/or transmit dispatch for transportation in the most accurate, efficient, and timely manner.
Maintain a log of radio transmissions, telephone calls, and other pertinent information.
Maintain reports from transportation drivers.
Maintain strict confidentiality in building security system and patient confidentiality.
Anticipate weather complications along routes and at drivers' destinations; communicate delays and route changes as necessary.
Maintain radio and/or phone contact with drivers; receive and dispatch response and emergency aid when needed.
Monitor and track vehicle locations and driver status.
Monitor daily logs and cameras for errors and/or compliance violations.
Monitor drivers' working hours to ensure compliance with federal and state laws and regulations.
Readiness and area knowledge to cover unexpected routes or staffing shortages to assure customer needs are met.
Prepare reports as instructed for review.
Ability to work weekends/extended hours on rotation.
Perform other related duties as assigned.