Dispatcher

Coopers Plumbing & Air•Bainbridge, GA

4d•$20

About The Position

Do you love being in the middle of all the action? Are you organized and enjoy coordinating multiple tasks at once? Then we have a golden opportunity for you! We are a business seeking a Dispatcher to join our thriving company. Who we are: Cooper’s Plumbing & Air is a great place to work! We look for individuals who approach their work with a sense of pride and professionalism. In addition, we strive to hire people who enjoy providing friendly, professional service, and who believe in doing the right thing for our customers – every time. We are currently looking for a Dispatcher to join our team serving the Southwest Georgia, Tallahassee, and surrounding areas. We are looking for an organized, efficient Dispatcher with an eye for detail and a high level of accuracy. The successful Dispatcher is professional and courteous, a skilled multi-tasker with excellent time management, computer, and communication skills.

Requirements

Task-oriented with the ability to multitask in a busy environment
High level of accuracy and efficiency
Exceptional verbal and written communication skills
Goal driven to meet daily performance commitments
Willingness to constantly learn and grow
Proficient in Microsoft Office

Nice To Haves

Plumbing knowledge is a plus, but not required.

Responsibilities

Dispatch technicians to service and maintenance calls
Utilize a courteous and pleasant demeanor to ensure the customer is satisfied and that all needed information is received during the call
Manage the dispatch board to keep field personnel on the move and generating revenue
Help the field team by taking detailed notes for service calls and entering them into our system
Get to know your technician’s, likes and dislikes, closing ratios, licenses, communication skills and more to help them be successful
Answer customer questions
Impact the company's bottom line by problem-solving and turning frustrated clients into a repeat customer