Dispatcher

Silver Key Senior Services, Inc. • Colorado Springs, CO

1d

About The Position

Schedule and dispatch client transportation supporting staff, drivers and clients to achieve maximum efficiency and excellence in customer service and capacity. Create efficient routing to provide the most convenient service and ensure maximum driver and fleet resource management.

Requirements

• High School Diploma or Equivalent
• One year of related dispatch and/or training experience
• Basic computer skills in Microsoft Office Outlook, Excel, Word, and Teams
• Must maintain a current, valid Colorado Driver's License
• Must maintain the state issued minimum automotive liability insurance coverage
• Must observe and obey all federal, state, and local traffic laws
• Responsible for the proper function and maintenance of any Silver Key vehicles used in performing assigned duties
• Employment is contingent upon successful completion of a drug screen and background checks.
• This position does require a background check by Colorado Adult Protective Services (CAPS).

Nice To Haves

• Previous use of Ecolane dispatch software a plus
• Familiar with the Colorado Springs area
• Proficiency in non-English languages is highly valued.

Responsibilities

• Running data reports and correcting errors if needed
• Ensure drivers are being utilized efficiently
• Create and maintain a welcoming environment for staff and volunteer drivers
• Maintain confidentiality of client data and services
• Uphold a professional demeanor at work and maintain minimal oversight
• Support weekend and evening events as needed
• Make sure to communicate with drivers about important changes to their manifest, traffic conditions, and any other related information that drivers need to be successful
• Able to route drivers using a transportation routing program
• Other duties as required

Benefits

• Silver Key values the growth and development of our full-time hourly employees. With supervisor approval, you can take advantage of various professional development opportunities to build your skills and advance your career. These opportunities are tailored to help you excel in your role and contribute more effectively to our mission of serving seniors.
• Mental Health First Aid
• Peer Support Certification
• Other Supervisor-Approved Trainings

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees