Dispatcher

Transdev•Imperial, CA

5d•$20 - $21•Onsite

About The Position

Transdev in El Centro, CA is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety. Transdev is proud to offer: Starting pay $20.00 per hour Pay Scale is $20.00/hr to $21.06/hr Benefits include: Sick days: 40 hours Holidays: 9 days Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Requirements

High School Diploma or GED; Technical Degree preferred.
3-5 years' experience dispatching.
Excellent verbal, interpersonal and customer service skills.
Problem solving and analytical skills.
Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
Successfully pass a pre-employment drug screen

Nice To Haves

Technical Degree preferred.

Responsibilities

Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services.
Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
Answer customer calls and input ride information using a computerized scheduling system.
Enter new customer information and changes into the system.
Data entry into spreadsheets and databases.
Resolve service-related complaints.
Create daily route maps of the reservations for the drivers.
Other duties as required.