Dispatcher
About The Position
Position Overview: Plans the daily/weekly work schedule of drivers to maximize freight coverage in a timely and cost-efficient manner. Communicate and distribute appointment dates/time to drivers; owner operators and/or fleet. Communicate and coordinate between all IMC locations to maximize drivers’ time. Assist drivers with any equipment issues, detention time, rail billing, and any additional requests made of driver. Essential Functions: Must exercise discretion and use independent judgment when relating customer requests, appointment time and assigning orders to specific drivers daily to run road, local or city. Maintain A to B dispatching. Complete lines of dispatch in SWS from paperwork that drivers turn in daily relating to completed runs. Handle driver service failures up to and including the authority to issue verbal and/or written discipline. Additionally, contact Manager/Cargo Specialist regarding the failure. Apply any additional charges including and notify customer service of changes. Track/Maintain yard report, MDR, CNI, and Divisional Pool Actively participate in driver recruiting and retention Request rail billing Processes ATP’s and Non-Productive pay. Review preliminary payroll Oversee drivers HOS and ELD updating Manage roadside repair Oversee and manage Rail/Port pins – reservations – LFD Operating with a sense of urgency while handling challenging environments Other duties as assigned
Requirements
- Strong data entry and computer skills
- Good communication and organizational skills
- Knowledge of DOT regulations and/or hazardous materials
- Ability to multi-task in a fast-paced environment
Nice To Haves
- 3–5 years of intermodal experience preferred (not required)
Responsibilities
- Plans the daily/weekly work schedule of drivers to maximize freight coverage in a timely and cost-efficient manner
- Communicate and distribute appointment dates/time to drivers; owner operators and/or fleet
- Communicate and coordinate between all IMC locations to maximize drivers’ time
- Assist drivers with any equipment issues, detention time, rail billing, and any additional requests made of driver
- Exercise discretion and use independent judgment when relating customer requests, appointment time and assigning orders to specific drivers daily to run road, local or city. Maintain A to B dispatching.
- Complete lines of dispatch in SWS from paperwork that drivers turn in daily relating to completed runs.
- Handle driver service failures up to and including the authority to issue verbal and/or written discipline. Additionally, contact Manager/Cargo Specialist regarding the failure.
- Apply any additional charges including and notify customer service of changes.
- Track/Maintain yard report, MDR, CNI, and Divisional Pool
- Actively participate in driver recruiting and retention
- Request rail billing
- Processes ATP’s and Non-Productive pay. Review preliminary payroll
- Oversee drivers HOS and ELD updating
- Manage roadside repair
- Oversee and manage Rail/Port pins – reservations – LFD
- Operating with a sense of urgency while handling challenging environments
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
