Dispatcher

Any Hour Group • Salt Lake City, UT

19d

About The Position

Black Diamond Experts is a proud and growing local Utah based residential service company. Our strengths are Electrical, Plumbing, and HVAC. Our goal is to continue dominating Utah’s market by servicing the Wasatch Front while maintaining a happy and loyal customer base. Our priority is taking care of our employees who are our biggest assets. Position Overview: A dispatcher plays a vital role in coordinating and managing service calls for various home maintenance and repair departments, such as plumbing, HVAC or electrical services. Your responsibilities will include scheduling appointments, assigning technicians to jobs based on location and expertise, and ensuring timely responses to customer requests. You’ll communicate directly with customers and service personnel, providing updates and addressing any issues that arise during service visits. Additionally, you'll maintain records of service calls, track job progress, and optimize routes to enhance efficiency. Your work will ensure customers receive prompt, effective service, contributing to overall customer satisfaction.

Requirements

• Pre-employment Background Check
• Pre-employment drug screen
• Valid driver’s license or reliable transportation.
• High school diploma or equivalent (GED)
• Experience preferred in scheduling and dispatch software (e.g., ServiceTitan, FieldEdge, Housecall Pro)
• Competent with Microsoft Office Suite (especially Outlook, Word, Excel) and Google Workspace
• Typing speed of 35+ WPM is often required
• Strong verbal and written communication skills
• Excellent phone etiquette
• Ability to calmly handle difficult or emergency situations

Responsibilities

• scheduling appointments
• assigning technicians to jobs based on location and expertise
• ensuring timely responses to customer requests
• communicate directly with customers and service personnel, providing updates and addressing any issues that arise during service visits
• maintain records of service calls
• track job progress
• optimize routes to enhance efficiency

Benefits

• Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance
• 401(k) retirement with company match
• Weekly pay with incentives and bonuses
• Company events & parties for individuals & families
• Holiday pay, vacation pay, & paid time off
• Paid Training
• And much more...

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees