Dispatcher
About The Position
DISPATCHER Job description This jobs shift is: 11:00am - 8:00pm Monday - Friday Why Choose Jolly? Competitive Bi-Weekly Pay, 401K Retirement Matching Health Benefits that include: Medical, Dental, Vision Paid Training (We Pay You to Learn on the Job) 10 Days of PTO, 6 Paid Holidays State of the art facility includes a full court basketball/event center that is available to employees and their families or friends Company Provided Uniform NEXSTAR Company - Training and coaching with goal of certifications Work Hard, Play Hard! Motivated team players who like to have fun Work/Life Balance Community Focus Office Support The Role Evaluate customer calls and match the right technician to every job.
Requirements
- Develop a proven track record in customer service.
- IT competent; good typist and proficient with phone systems.
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communications.
- Ability to build trust, diffuse conflict and hold others accountable.
- Personality that blends well with a fast-paced, goal-driven environment.
- Competitive individual contributor who also loves to win as a team.
Nice To Haves
- Dispatching: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Responsibilities
- Evening coverage for customers and field technicians
- Assist in data collecting and analysis
- Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
- Relay accurate information to technicians, ensuring proficient, quality customer experiences.
- Manage the whereabouts and needs of every technician in the field.
- Record the results of each service call and create report summaries for senior management.
- Be professional and establish customer rapport, encouraging repeat business.
- Respond to customer requests, resolving issues and promoting the brand.
- Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
- Update customers throughout the day on the technician’s progress.
Benefits
- Medical, Dental, and Vision Insurance
- 401k Plan with a company match
- A fun team culture.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
