Dispatcher

Foundation Building Materials•DeLand, FL

37d

About The Position

At Foundation Building Materials (FBM), Dispatchers are vital to daily operations—coordinating drivers, routes, and deliveries to ensure everything runs smoothly. In this fast-paced role, your communication and problem-solving skills will keep our teams and customers connected.

Requirements

Strong computer knowledge/ data entry skills required
Previous experience preferred
Ability to quickly and accurately perform basic math skills
Assertive – demonstrated ability to “take charge” and be pro-active when necessary
Strong written and verbal communication skills
Ability to quickly read a road/ geographical map and communicate directions to someone else
Demonstrated effective (polite, organized, questioning) telephone skills
Flexibility/adaptability in personal work schedule and in product/delivery scheduling
Strong organizational skills
Approaches job assignments with positive "can do" attitude
Effective interpersonal skills with customers and peers
Demonstrated ability to follow instructions with limited guidance

Nice To Haves

Bilingual (Spanish) preferred
Building products knowledge strongly preferred

Responsibilities

Provides schedules and dispatches delivery crews in a safe and efficient manner while maximizing branch profitability
Responsible for the accurate and efficient communication and distribution of all delivery orders to branch warehouse and delivery staff
Uses and maintains Department of Transportation (DOT) dispatch software to above-target FBM compliance percentage
Provide instruction to drivers if a logistical or customer service issue should arise
Calls to confirm address, material, stocking conditions, and any other needed information on ALL deliveries BEFORE the truck leaves the FBM warehouse
Manages the material accuracy/verification process for each truck pre-delivery
Monitors and reports (as needed or requested) on labor costs for each delivery
Establishes, builds, and maintains customer relationships
Communicates effectively with customers, sales, and management regarding delivery statuses
Professional, courteous, and ongoing contact with customers before, during and after a sale
Communicate any concerns or issues directly to Branch Manager
Must attend all required meetings in relation to deliveries and overall company
Support our values in the stated areas of Safety, Customer Focus, Teamwork, integrity and being a Company of Choice for both employees and customers
Adhered to all company policies and procedures, DOT and OSHA standards
Other duties as assigned