Dispatcher

Cencora•Chantilly, VA

19d

About The Position

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details The Dispatcher works together with drivers and supervisors to create the most effective delivery routes and schedules. This role is in support of Cencora's global logistics and storage services marketed through our World Courier business. Shift/Work Hours: 1:00pm – 9:30pm EST Monday-Friday Ability to work overtime hours as needed by the business

Requirements

A general educational knowledge, normally acquired through a high school diploma or GED.
Normally requires two (2) to three (3) years’ experience in related field.
Proficient computer skills
Excellent written and verbal communication skills
Works well in a team environment
Good organizational skills and attention to detail
Sense of urgency
Ability to safely lift packages up to 75 lbs.
Professional demeanor
Ability to work flexible a schedule including afternoons, evenings, weekends, and/or occasional holidays
Ability to work occasional overtime as needed

Responsibilities

Coordinate the recovery and tender of freight at local airports.
Breakdown freight when it returns to office
Monitor drivers to ensure customer pickup and delivery expectations are met
Assist in the preparation of packaging materials and cold chain supplies when required by clients for pick up
Monitor and maintain cold chain for all shipments arriving at the airports and freight held at office awaiting instructions/clearance for delivery
Monitor clearance status and enter updated notes for Customer Service and origin offices
Ensure that freight is recovered in a timely manner and all special delivery instructions and pickup instructions are communicated to our drivers and followed
Ensure that all Company and Regulatory policies and Standard Operational Procedures are followed
Monitor, respond to and action personal and group email accounts in a timely manner
Monitor all “On-Hold” shipments for export and/or delivery approval
Monitor and update the Outbound Flight Monitor
Proficiency in Cold Chain Management which will include but not limited to Gel Pack/Packaging preparation Gel Pack/Packaging refurbishment Gel Pack/Packaging configuration
Assist all Leadership Team Members in all daily functions and/or activities needed
Maintain all individual Training Records, Certificates and Qualifications and complete tests by due date
Ensure proper storage of shipments at airlines and office
Report all complaints, concerns and issues to management immediately
Must be able to work overtime as necessary
Perform related/other duties as assigned