Dispatcher - Baltimore MTA Sisson/Lombard

Transdev•Baltimore, MD

20d•$24 - $24

About The Position

Dispatcher Transdev in Baltimore, MD is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety. Please submit your resume for serious consideration. Transdev is proud to offer: Amalgamated Transit Union (ATU) Local 1765 CBA Position: Position Subject to Collective Bargaining Agreement: $23.58 per hour starting pay (Union Collective Bargaining Agreement Pay Rate) Starting pay $23.58 with progression to $24.29 over 1 year. Benefits include: Vacation: minimum of two (2) weeks – no vacation may be taken during first year of employment. Sick days: 5 days Other standard benefits: 401(k) retirement plan, medical, dental and vision after 90 calendar days of full employment, life insurance, short-term disability, voluntary long-term disability. Benefits may vary depending on location policy. The above represents the standard Corporate Policy. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. California applicants: Please Click Here for CA Employee Privacy Policy.

Requirements

High School Diploma or GED; Technical Degree preferred.
3-5 years' experience dispatching.
Excellent verbal, interpersonal and customer service skills.
Problem solving and analytical skills.
Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
Must be able to work shifts or flexible work schedules as needed.

Nice To Haves

Technical Degree preferred.

Responsibilities

Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.
Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
Other duties as required.

Benefits

Amalgamated Transit Union (ATU) Local 1765
CBA Position
Position Subject to Collective Bargaining Agreement
Vacation: minimum of two (2) weeks – no vacation may be taken during first year of employment.
Sick days: 5 days
401(k) retirement plan
medical, dental and vision after 90 calendar days of full employment
life insurance
short-term disability
voluntary long-term disability